Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us.

Packaging

We are proud to say we are doing our part for the planet. Our Bliss Ball wrappers are home compostable and our Raw Treat Mixes can be recycled at any RedCycle drop off location. 

Products

You can purchase our products through our online store and in stores within Australia. Please see stockists page. We are continually updating our stockists page as we grow so check back soon for new stockists. 

All of our products are made in Brisbane, Queensland, as we believe in supporting our fellow local small businesses. 

Yes! All of our products are vegan. In fact our founder, Dee - is vegan. After finding a lack of delicious healthy vegan snacks available on the market, she decided to take matters into her own hands and create a range of delicious sweet snacks made from healthy plant-based ingredients.  

We have made it of mission to use 100% clean ingredients! We do not use any artificial colours, flavours or preservatives in our products. We endeavour to source high-quality organic ingredients where possible, to provide nutrient-dense balls packed full of goodness. We list all of our ingredients clearly on our packaging. 

We endeavour to create delicious balls of healthy goodness, all natural and packed full of nutrients! However, our products are not a sole source of nutrition and should be consumed in conjunction with a healthy nutritious diet and appropriate physical training or exercise program. 

We are on a mission to bring delicious gluten friendly and vegan snack options to the people! Our products are gluten friendly with the exception of our Salted Caramel Bliss Balls and Salted Caramel Raw Treat Mixes. Both of these products contain gluten free oats - however there is a small chance of traces of gluten being present in these two products. 

Yes, all our our products are free from soy. 

Please check our product ingredient list first for allergens. If they are not allergic to our ingredients they can enjoy them as part of a healthy balanced diet. 

Absolutely. If you think we’d make a good match please visit our Wholesale Page.  

Shipping

We are currently shipping Australia wide and now Internationally.

We ship all orders within 2 business days.

Australia - standard shipping (metro)

QLD: 1-6 business days

NSW: 2-6 business days

VIC: 3-7 business days

SA: 4-8 business days

NT: 10-12 business days

WA: 7 - 11 business days

TAS: 5-10 business days

Australia - express shipping (metro)

QLD, NSW, VIC, SA & TAS: 1-2 business days

NT: 2-4 business days

WA: 3-5 business days

Deliveries to regional areas may experience extended deliver times. Please note these are estimated delivery times. We will do our best to get your goodies to you so you can enjoy them as soon as possible, but we cannot guarantee delivery times. 

International

Delivery times vary, please visit the Australia Post website for e stimated delivery times for your country and region.

Once your order has been shipped you’ll receive a notification with a tracking number. Please check this tracking number for an update on when your order is due to be delivered.